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The service is poor and the young barman was extremely slow. We were approached twice by prostitutes. The hotel is in a great location, it's Nice, clean and comfortable.
The service however is extreme. The concierge is good and polite remembers my name every time I come in but when I call reception from the room it takes between 5 and 17 mins to get a response.
I had to rebook the room to extend my stay and was transferred repeatedly and the whole process to 17 mins before I could even discuss it with someone. The room service is very slow and , like reception, very hard to reach by phone.
I had to go from my room to reception twice to get water and more coffee. Not recommended. The gym is good though. We came here for a vodka about 5 years ago and my wife insisted we returned to stay here - which we did. The lobby has a small well stocked bar with a cocktail menu. It is a hotel lobby and is surrounded by reception, concierge etc. However, twice when we were there there was live but gentle music being performed and transcended it to a lovely place to relax.
Another time it was also being used for a photo shoot. A stylish lobby that has changed since the days Harry Palmer Michael Caine booked a room here. It was late for going out for lunch, so we went to the bar for something simple and quick, but for our surprise, they have very fine couisine and Beaf Sttragonoff here is superb as well as some other Russian delicacies. The service is much more than a regular bar, they serve with full etiquette so you feel special treatment all the way from the start.